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VirtualQ is the market leader in intelligent waiting-loop and call-back services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on intelligent waiting-loop management and voice intelligence (AI), our service tech enterprise creates a customer-oriented digital service world. VirtualQ’s intelligent waiting-loop management combines the best of machine learning and data science technologies: our patented intelligent waiting-loop and call-back service (Virtual Queue) does away with the wait in service hotlines. A virtual assistant takes the caller’s place and notifies them when it’s their turn. This spares customers annoying waits and evens out the peaks throughout the course of a day. Using intelligent, workload-based appointment management (VirtualQ Appointment), you can also offer individual consultation slots to your customers for less urgent, more consultation-intensive topics.
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