Technical Support Engineer (m/f/x)

Sovity
Sovity

IT, Customer Service

Dortmund, Germany

Posted on Aug 21, 2026

As our Technical Support Engineer you are the central technical contact for our customers — focused on incident management, error analysis and resolving issues in our cloud-based SaaS solutions, with the potential to grow into a Service Desk lead role.

Your role with us

  • Prioritising and handling incoming customer incidents

  • Analysing and resolving incidents in our cloud and SaaS services

  • Coordinating between customer support and technical teams for issue resolution

  • Regularly reviewing and improving existing support processes

  • Expanding our knowledge base for troubleshooting and enhancing customer documentation

  • Ensuring an excellent customer experience through high-quality solutions

  • Proactively engaging with our customers to build strong relationships

  • Developing strategies to improve customer retention and satisfaction

  • Contributing product improvements and customer requirements to Customer Success Management and Product Development

What you bring with you

  • At least 2 years of professional experience in technical support, cloud engineering or system integration

  • Completed training or degree in application development, system integration or a comparable qualification

  • Technical proficiency with tools like Grafana, Kubernetes, Docker, Java, REST APIs, Azure, GitHub or Postman

  • Structured thinking and strong problem-solving abilities

  • Strong customer focus and service orientation

  • Excellent communication skills in German and English

  • Curiosity and motivation to learn new components

  • Commitment to a startup environment with an ownership mentality

  • A proactive, hands-on approach to problem-solving

What we offer you

  • An established knowledge base and an experienced support team

  • Your choice of device (MacBook, Lenovo, etc.), 3 monitors and height-adjustable desks

  • Flat hierarchies, agile work and opportunities to help shape the company

  • Access to AI tools including GitHub Copilot and ChatGPT

  • Employee share program (VESOP)

  • Flexible working hours & hybrid work

  • Regular team events and an open feedback culture

  • A personalised buddy system for onboarding

  • Complimentary beverages and snacks

See more open positions at Sovity