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Key Account Manager (f/m/d)

Softwaregini

Softwaregini

Sales & Business Development
Berlin, Germany · Remote
Posted on Jun 12, 2025
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  • At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
  • We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
  • We are creative, low-ego, team-spirited, and passionate about making our customers happy

Tasks

As a Key Account Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform:

  • Be the dedicated point of contact for our customers, building and nurturing relationships.
  • Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
  • Ensure customers continuously create value by utilizing Softwaregini.
  • Provide expert guidance and steering during implementations.
  • Develop and execute account plans to drive product adoption, usage, and value realization.
  • Analyze customer data to identify trends, opportunities, and potential churn risks.
  • Create and maintain customer success metrics and KPIs.
  • Take a hands-on approach where necessary.

Requirements

  • At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
  • Strong project management skills with a passion for meeting milestones and effective stakeholder management.
  • An innate ability to build lasting relationships with diverse stakeholders.
  • Excellent communication and presentation skills in both German and English.
  • Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
  • A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
  • An "own it" mentality, with the drive to take ownership of tasks from start to finish.
  • Experience in working with corporate IT and procurement departments is a plus.

Benefits

  • Attractive compensation package including employee stock options
  • Opportunities for professional growth
  • 30 days of vacation and day off on your birthday
  • Modern office space in Berlin
  • Home-Office allowance, budget for self-improvement, and other perks
  • Contribution to a Gympass subscription
  • Dedicated time for learning & innovation
  • The best popcorn in town

Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!

Updated: 3 days ago
Job ID: 14302339
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Stackgini (formerly Softwaregini)

11-50 employees
Technology, Information and Internet

Stackgini is a VC-backed B2B SaaS startup that develops an AI-powered co-worker for IT departments. Our software instantly analyzes tech demands and solutions to streamline IT dec…

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