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SimScale
EMEA Time Zone, remote
About SimScale
SimScale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics, Thermodynamics and Electromechanics.
By harnessing the power of the cloud for simulation, SimScale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates and maintenance. Users always have the latest version of SimScale.
To support our customers and community users with their current engineering challenges, we are looking for a part-time Customer Support Agent (m/f/d) to join our international Customer Success Team.
The Role
Your role will be to support existing SimScale users and to design and manage technical and commercial content that showcases the value of SimScale’s cloud simulation platform to our prospective customers. This exciting role will be based in the Customer Success Team and will require you to collaborate and build working relationships with multiple other departments and stakeholders within SimScale including Application Engineering, Sales, Marketing, Product Management and Engineering.
Please note that we are not sponsoring visas in the United States.
Your Opportunity
What we expect from you
Diversity, Equity and Inclusion at SimScale
At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.