Our HTGF Portfolio of startups offers excellent opportunities and is always hiring talented people.
Doinstruct
At doinstruct, we’re growing fast — and so are our customers. To keep pace, we’re looking for a Team Lead in Customer Success who’s both a strategic coach and hands-on operator. You’ll lead a team of 4–6 Customer Success Managers, empowering them to retain and grow our B2B SaaS customer base, while delivering measurable outcomes that matter.
This is a high-impact, high-ownership role. You’ll be shaping the CS function at a pivotal time, helping transition the team from reactive support to strategic customer enablement.
Lead & Coach: Guide a team of CSMs (junior to mid-level), fostering high performance through structured coaching, feedback, and development planning.
Drive Customer Outcomes: Ensure strong Net Revenue Retention (NRR), product adoption, renewals, and expansion pipeline across a €3–6M ARR book.
Optimize Processes: Identify, design, and roll out improved CS motions (e.g. onboarding, renewal frameworks, success plans).
Cross-Functional Impact: Collaborate closely with Sales, Product, and Support to advocate for customer needs and drive scalable growth.
Build the CS Engine: Develop dashboards, playbooks, and rituals that help scale CS excellence across regions and segments.
Experienced Leader: 5+ years in Customer Success, Account Management, or SaaS Consulting, with at least 1 year leading or mentoring CS teams.
SaaS Native: Background in B2B SaaS (Series A–C ideal), working with traditional industries or low-tech user bases.
Strategic & Executional: You think in customer journeys and outcomes — and you roll up your sleeves to get things done.
Coaching-First Mindset: You believe great customer experiences start with great teams. You invest in people and know how to lift performance.
Metrics-Driven: You’re confident building dashboards and using KPIs to drive change, not just track activity.
Communication Pro: You can confidently navigate internal stakeholders and hold your own in conversations with C-level clients.
3 months: fully onboarded within the team structure (1:1 set-up, Team meeting, etc.), account visibility established, trust and rhythm built.
6 months: established coaching rituals and set first outcome-specific growth plans
12 months: Clear NRR improvement, team progression (1–2 promotions), and peer leadership recognized.
Shape the CS Function: Build and scale with a hands-on, cross-functional team.
Startup Energy, Thoughtful Culture: Fast-paced but not frantic; quality over quantity in hiring and delivery.
Mission-Aligned Work: We serve real people in traditional industries — your work has immediate, tangible impact.
Ideal Customer Portfolio: Status quo = little churn, focus on improvement and growth possible
Transparent Process: You'll be pre-qualified and approached intentionally — no high-volume pipeline or rushed interviews.
Diverse Leadership: We’re open to profiles who bring leadership skills (even if unofficial) and are committed to growing into the role.
doinstruct helps companies in traditional industries upskill their frontline teams through modern, mobile-first learning. Our SaaS platform empowers organizations in sectors like logistics, manufacturing, and field services to deliver intuitive, impactful training at scale, without needing tech-savvy users or complex IT setups.
We believe learning should be simple, scalable, and accessible - no matter the device or background of the learner. We’re backed by top-tier investors, growing rapidly across the DACH region and beyond, and building a team of passionate operators who care deeply about delivering real-world value.
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At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.
Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.
We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.
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For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.