Utilize your love for customer interactions and your hands-on technical knowledge of electro-mechanical systems in this Customer Solutions and Applications Engineering position working with cutting-edge space mechanisms and solar arrays at Dcubed. We are seeking a technical expert who enjoys working directly with clients to provide a superb customer success experience with Dcubed’s innovative products and solutions. You will support the customer lifecycle for onboarding, customer adoption, ongoing support, optimization and expansion, retention, and overall customer satisfaction. Moreover, you will be the main point of contact for all technical inquiries related to best practices, ideal use cases, and other general inquiries. As a Customer Solutions and Application Engineer, you will be responsible for customer retention and preventing churn across the customer base from a technical side.
If you are a technical expert with outstanding people skills who thrives on being on the front lines of a business, this is your chance to build a great career with an industry-leading NewSpace company.
At Dcubed, we’re redefining the future of space exploration. As a Customer Solutions Engineer, you’ll work with international customers, help deliver groundbreaking technologies and play a vital role in shaping our journey into space. This is your chance to grow with a dynamic, fast-paced company where passion, purpose, and performance meet.
You’ll:
- Answer inbound technical support requests and perform technical check-in and follow-up with existing customers
- Own, update and maintain product documents
- Create educational articles on best practices/lessons learned/how-to-use for customers and prospects
- Plan and execute customer on-sites to support their technical product implementation/application
- Lead the technical coordination of In-orbit demonstration (IOD) flight missions
- Write and present technical papers and posters at international space conferences and workshops
- Create customer application workshops and supporting webinars
- Support the sales and BD team at conferences for customer meetings and booth staffing
- Conduct competitive landscape analysis and gather technical business intelligence
- Support the R&D team with the development of new products aligned with market needs
