Our HTGF Portfolio of startups offers excellent opportunities and is always hiring talented people.
Customer Alliance
At Customer Alliance, feedback isn't just data; it's the foundation of trust, growth, and lasting relationships.
Based in Berlin’s vibrant tech scene, we’re a remote-first SaaS company with an extensive footprint in hospitality tech on a mission to help businesses exceed expectations and become truly loved by their customers. Our platform captures feedback, analyzes it with smart technology, and turns it into clear, actionable insights, helping companies in hospitality, healthcare, and automotive thrive.
We’re an international team of curious minds and passionate builders. Feedback isn’t just part of our product; it’s at the core of how we collaborate, improve, and grow.
You’ll thrive here if:
You value impact
You believe great ideas can come from anywhere
You take ownership and enjoy solving hard problems
You want to grow with a team that’s ambitious but humble
If you are excited to collaborate with a diverse, international team that values feedback, ownership, and improving customer experience, this is the place you will fit right in.
In this role, your primary impact will come from technical leadership and platform evolution, ensuring our long-lived SaaS remains reliable, scalable, and adaptable as the product grows.
Shape the future of a B2B SaaS platform, balancing long-term vision with incremental improvements
Lead large-scale refactorings and modernization efforts
Design and evolve backend architectures across different services, with a focus on scalability, reliability, and operability
Build and maintain scalable backend services using PHP 8.5 (Symfony 7) and Scala
Drive architectural decisions around APIs, data models, and service boundaries, making trade-offs explicit and well-documented
Act as a technical reference for complex debugging and system-level issues
Mentor and support other engineers through code reviews, technical discussions, and hands-on collaboration
Contribute to evolving our engineering culture through knowledge sharing and technical leadership
+8 years of professional experience in backend engineering, with experience evolving established systems
Strong expertise in PHP (preferably using Symfony framework) and solid experience working with complex, long-lived codebases
Proven ability to lead major refactorings or architectural transitions
Deep understanding of SQL, data modeling, and performance trade-offs
Strong debugging and system-level thinking skills
Hands-on DevOps experience, with a strong sense of ownership for production systems: CI/CD, monitoring, alerting, deployments, and production troubleshooting
Experience working with distributed systems and service-oriented architectures
Ability to mentor engineers with different experience levels through clear technical guidance and constructive feedback
Nice to have
Experience building GenAI systems
HTML5, (S)CSS, JS, VueJS, Nuxt
Symfony 7.4 with Doctrine ORM
PHP 8.5
Scala
Mysql
Redis
RabbitMQ
ElasticSearch
Nginx, Varnish
Docker
Linux
Remote within Germany, or hybrid work from our dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte)
Full membership at Mindspace (co-working), allowing you to work from any of their locations
Budget to bring remote team members together and work in person
Work with highly experienced and capable people motivated to build great products
Earn extra vacation days each year (Start 26 days, Max 34 days)
FitX gym membership, available at all locations
Customer Alliance—Harness the power of feedback.
As tech leaders in the Voice of the Customer space, we’ve built a powerful platform empowering companies to generate, collect, follow up, and analyse customer feedback at every stage of the customer journey. Over the past 10 years, we’ve proudly helped small businesses expand their online presence and large enterprises to use local and regional insights to synchronise customer satisfaction processes across multiple locations. The result for both—major customer satisfaction growth. You can find more information about us here.
Let’s recruit together and find your next colleague.