At Cellink, we Create the Future of Health by leveraging the power of 3D cell culture through award-winning 3D bioprinters and carefully sourced biomaterials and bioinks. The Field Application Specialist is pivotal in providing technical and application support during both the pre- and post-sales process. As a Field Application Specialist, you will provide technical support and expertise to customers regarding the application and use of our products in the field. Your role involves collaborating with clients to ensure effective implementation, training, and ongoing support, ultimately driving customer satisfaction and product utilization.
Primary responsibilities
- Technical Support: Provide on-site and remote technical assistance to customers, addressing product-related questions and troubleshooting issues.
- Training and Education: Conduct training sessions and workshops for customers to enhance their understanding of product features and applications.
- Customer Engagement: Build and maintain strong relationships with key stakeholders within customer organizations to understand their needs and provide tailored solutions. Helping customers with scientific questions to achieve their research objectives and experiments for customers in a contract research setting.
- Product Demonstrations: Deliver compelling product demonstrations and presentations to prospective and existing customers, showcasing the capabilities and advantages of our solutions.
- Feedback Collection: Gather and document customer feedback on product performance and application, relaying insights to the product development team for improvements.
- Market and Product Knowledge: Maintain a deep understanding of the company’s products, industry trends, and competitive landscape to effectively address customer inquiries.
- Reporting: Maintain accurate records of customer interactions, training sessions, and support activities in the CRM system. Prepare reports on customer feedback and product usage.
Qualifications
- Bachelor’s degree in Life Sciences, Engineering, or a related field preferred; relevant experience may substitute for education.
- Strong background in cell-based assays, particularly 3D cell culture.
- Understanding of cell biology, 3D modeling principles and genetic and imaging-based analysis methods
- Excellent technical writing skills.
- Lab experience
- 2+ years of experience in a technical support or application specialist role, preferably within a scientific, medical, or engineering environment.
- Prior customer facing experience preferred
- Experience with 3D printing preferred
- Professional‑level English, Chinese language skills are preferred.
The role will be based at our Singapore office, with an expectation of traveling up to 75% of the time to customer sites for training, support, and relationship management. A valid driver’s license is therefore required.
We believe you have a strong passion for technology and a commitment to delivering exceptional customer service. You should also feel confident presenting to large audiences and be comfortable working flexible hours due to frequent travel.
Cellink a part of BICO GROUP.
BICO is a lab automation partner and provider of selected workflows to pharma and biotech.
With 46,000+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 12,000 publications.
Operating through two business areas – Lab Automation and Life Science Solutions – BICO strive towards the vision to enable and automate the life science lab of the future.
BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO.
